Asset Recovery Australia is committed to protecting your privacy and the ensuring your information is managed in a confidential manner. In handling your personal information, we are bound by, and comply with, the Privacy Act 1988, including the National Privacy Principles.
This privacy policy sets out how we collect and manage your personal information and how you can access that information if you wish.
Collection and storage of personal informationARA collects and uses personal information primarily for administration, to provide services to our clients who generally use ARA in the recovery of vehicles, equipment and also in the collection of outstanding debts.
We take steps to protect any personal information we collect, so it will be safeguarded from misuse, loss, unauthorised disclosure or modification. Only authorised personnel can access personal information.
We may store personal information in hardcopy or electronically. The law may require us to retain personal information for a period of time after our business dealings have finished. It will be securely stored and disposed, or stripped of identification, when no longer required.
Where personal information is transferred overseas for data storage or for other services, we ensure those who provide us with those services have privacy policies and procedures consistent with the Privacy Act and National Privacy Principles.
Use and disclosure of personal information
ARA use personal information to collect provide asset & debt collection services and related functions.
Those other functions and activities may include our internal administrative, product or service development, planning and research requirements.
We will disclose personal information to third parties only as the Privacy Act permits and where there is a valid reason to do so. Third parties may include:
• Credit reporting agencies• Related bodies corporate, employees, agents, contractors and advisers
• Services providers (e.g. computer systems consultants, trust managers, document custodians, mailing houses etc) to enable them to perform those services
• Law enforcement agencies (where requested and obliged by law to do so)
Your personal details will not be used for marketing purposes or sold to a 3rd party.
Access to your personal information
You can access the personal information we hold about you by writing to:
Privacy Officer
Asset Recovery Australia Pty LtdPO Box 7342
Upper Ferntree Gully VIC 3156
Information will be provided to you within 14 days, or within a reasonable timeframe.
In some instances, it may be necessary to charge you a fee which is commensurate with the time and cost involved in retrieving the information you request.
In some situations we may exercise our right to deny you access to particular information deemed to reveal commercially sensitive decision processes or where legal action has been commenced. If we deny you access to your personal information we will explain our reasons for doing so.
Complaints and concerns
Please contact our Privacy Officer if you have any complaints or queries about how we manage your personal information or if you believe the information is inaccurate.
If a privacy issue is not resolved to your satisfaction, you are entitled to write to:
Privacy Commissioner
GPO Box 5218Sydney NSW 2001
Obtaining our privacy policy
This privacy policy may change over time. You can obtain the current version by writing to:
Privacy Officer
Asset Recovery Australia Pty LtdPO Box 7342
Upper Ferntree Gully VIC 3156
